Policies.

Appointments

Appointment only. No walk-ins. Schedule by phone or text.

• Availability varies, typically business days, with after-hours appointments possible when it works for you.
• Same-day appointments are allowed when the schedule has room.
• If you need to cancel, a day-before heads-up is appreciated.
• A $35 fee applies after three consecutive cancellations in a month, or a no-show without notice.

Pricing & rates

• Shop rate $65/hr. Most jobs are quoted at a flat rate so you know the cost before work starts.
• Minimum charge $35.
• Diagnostic fee $60 for disassembly and reassembly, in addition to the cost of any repair.
• Rush service is available when the schedule permits, priced by the expense involved.
• Same-day cleaning by appointment carries a $25 non-refundable booking deposit, applied to the service cost.

Turnaround

Generally 2 to 3 weeks. Turnaround is discussed at drop-off and varies with the current workload and parts availability.

Payment

• Accepted: cash, check, Venmo, Cash App, and PayPal.
• Payment is generally due at pickup.
• Deposits are required for special orders and for some repairs and customizations.
• For unsafe firearms, costs must be paid before the firearm leaves the shop.

Drop-off & pickup

• Bring your repair stub for a smoother pickup.
• The same person who drops off should pick up. If someone else picks up, a NICS check is required.
• ID is required only when the pickup person differs from the person who dropped off.
• Overnight storage requires a copy of a driver’s license or government ID.

Storage & abandonment

• You have a 30-day pickup window after we notify you the work is complete.
• After 30 days, a $1/day storage fee applies.
• After 60 days, the firearm is considered abandoned and may be disposed of at the shop’s discretion.

Unsafe firearms

If a firearm is found unsafe, it must be repaired or rendered inoperable before it is released. Any costs are paid before pickup. This is about your safety and ours; there are no exceptions.

Liability & licensing

Ben’s Gunsmithing operates under a Type 07 FFL (manufacturer). FFL # [FFL # TODO].

Work is performed with care and to accepted gunsmithing practice. The shop is not liable for pre-existing defects, prior modifications, or issues arising from ammunition, parts, or conditions outside the work performed. The shop does not currently carry insurance on customer firearms; firearms are left at the owner’s risk.